Privacy Policy

1. Who we are

In this policy, “Sand Buggy Dubai”, “we”, “us” and “our” refer to Sand Buggy Dubai, operated by Right Adventure Tourism L.L.C. Please verify that this is the exact legal entity name shown on the company’s current licence before publishing this policy.

For privacy questions or requests, contact us at reservation@sandbuggydubai.com or call +971 55 527 8481.

2. Information we collect

Depending on how you use the website, we may collect:

• Contact details: name, email address and WhatsApp or telephone number.
• Booking information: preferred tour, package, date, start time, number of vehicles or passengers, and additional requests.
• Pickup details: hotel or accommodation name and location when you request a transfer.
• Messages: information you send by website form, email, phone or WhatsApp.
• Technical information: information your browser may provide, such as device and browser type, approximate location, pages visited and interactions with the site.
• Payment information: payment status or transaction references we receive from a payment provider. If payment is handled by a third-party payment service, that provider processes your payment details under its own privacy terms.

Please do not send full payment-card details through a website form, email or WhatsApp message.

3. How we use information

We may use your information to:

• Reply to questions and provide tour or package information.
• Review booking requests and contact you about availability.
• Arrange requested tours, pickup services and customer support.
• Send booking updates and information related to your request.
• Process or verify payments through our payment provider.
• Maintain website security, prevent spam and troubleshoot errors.
• Understand website use and improve our pages and services.
• Send promotional messages only where permitted and, where required, with your consent. You can ask us to stop these messages.
• Meet applicable legal, accounting and regulatory obligations.

4. When we share information

We share information only when needed to handle your request, operate the website or meet a legal obligation. This may include sharing with:

• Our reservation and operations team, guides or transfer coordinators involved in your requested service.
• Website hosting, email, security and technical support providers.
• Payment providers when a payment is arranged or checked.
• Analytics or advertising providers, if those services are enabled on the website and applicable settings allow their use.
• WhatsApp or other communication services when you choose to contact us through them.
• Authorities, regulators or professional advisers where disclosure is required or legally appropriate.

We do not sell your personal information. External websites and services have their own privacy practices; review their policies before using them.

5. Cookies and analytics

The website may use essential cookies and similar technologies to support basic functions, security and preferences. If analytics, advertising or embedded third-party services are enabled, they may use additional cookies or technologies to measure visits or provide their services.

You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work. Where required, non-essential cookies should be used according to the site’s consent settings.

6. Retention and security

We keep personal information only for as long as it is reasonably needed for the purposes described here, including handling a booking or enquiry, maintaining business records, resolving disputes and meeting legal requirements. Retention periods may differ depending on the type of information and the reason it was collected.

We use reasonable administrative and technical measures to protect information. No website, email system or online transmission can be guaranteed to be completely secure.

7. Processing outside the UAE

Some website, email, analytics, messaging or payment providers may process or store information in countries outside the United Arab Emirates. Where this happens, information may be subject to the laws of those locations. We use service providers to support our business and take reasonable steps to use appropriate providers.

8. Your choices and privacy requests

Depending on applicable law and the circumstances, you may ask us to provide access to personal information we hold about you, correct inaccurate information, delete information, limit or object to certain processing, or withdraw consent where processing relies on consent.

To make a request, email reservation@sandbuggydubai.com with the subject “Privacy Request”. We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary to handle a transaction or dispute.

You can opt out of promotional emails by following the unsubscribe instructions in the message or contacting us. Booking and service updates may still be sent when they relate to an active request.

9. Children’s information

Our website and booking forms are intended for adults making tour enquiries or reservations. A parent or legal guardian should provide information for a child when it is necessary to arrange a booking. Please contact us if you believe a child has submitted personal information without appropriate permission.

10. Changes to this policy

We may update this policy when our website, services or information practices change. The revised version will be published on this page with an updated date.